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PBO is committed to permission-based email marketing
practices, and as a result has established this no-tolerance Anti-Spam
Policy. PBO will occasionally update this Anti-Spam Policy. When it does,
PBO will also revise the “last update” date at the top of this Anti-Spam
Policy. For changes to this policy, PBO will notify you (the customer) by
placing a notice on its web site home page.
Spam is commercial email or unsolicited bulk email,
including “junk mail”, which has not been requested by the recipient. It is
intrusive and often irrelevant or offensive, and it wastes valuable
resources. Spam messages are the opposite of permission-based email, which
are normally anticipated, personal, relevant and/or associated with a
pre-existing business or personal relationship. Inappropriate newsgroup
activities, consisting of excessive posting of the same materials to several
newsgroups, are also deemed to be spam.
Customers of PBO products and services have agreed during
their registration process, upon accepting the Terms of Use, to comply with
this Anti-Spam Policy. Specifically, each customer agrees not to use the
PBO products or services to send unsolicited email or bulk email, whether or
not for commercial purposes. PBO reserves the right to determine in its
sole discretion what constitutes actionable spam, as well as what measures
are necessary in response to such spam activities.
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3. |
How PBO Helps You to Avoid Spamming |
PBO has developed its Internet marketing tools to
incorporate a strict permission-based philosophy. This anti-spam philosophy
is implemented through the following:
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(a) |
Communication and Agreement – The Terms of Use
that you have agreed to as part of registering for the PBO products
and services state how and for what purposes you can collect your
site visitor addresses, and that you will follow the PBO Privacy
Policy and Anti-Spam Policy.
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(b) |
Unsubscription – Each email created using PBO
products contains an “unsubscribe link”. If your web site visitors
use the link to request that they be unsubscribed, your subscriber
lists will automatically be adjusted to eliminate the prospect of
sending unwanted email to such persons. Additionally, each person
on your subscriber list has the option of unsubscribing through a
web-based method provided on the PBO web site. Customers of PBO who
try to remove the unsubscribe link will be warned that they are
doing so, and if they persist in having the link removed or
deactivated in any way, then PBO will have the right to terminate
their account.
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(c) |
Purchased Mailing Lists - Mass mailings to
purchased email lists are not allowed. PBO only allows opt-in
mailing lists. Purchased or inherited lists are by definition not
opt-in. Similarly, you cannot use an email list relating to
particular subject matter, and then use it for an unrelated topic.
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Spam laws vary from state to state, and from country to
country. This PBO Anti-Spam Policy has been developed to conform to the
highest commercially reasonable standards. As a result, and without
limiting the general prohibitions against all spam activities, the following
are expressly prohibited:
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(a) |
Use of false headers, or other false information,
to identify the point of origin or the transmission path of the
email, or to hide the true origin of the email sender,
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(b) |
Unauthorized use of a third party’s internet
domain name without the permission of such third party, to make it
appear that the third party was the point of origin of the email,
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(c) |
Use of any false or misleading information in the
subject line of the email, and
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(d) |
Assisting any person in using the products or
services of PBO for any of these previously mentioned activities.
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5. |
Questions to Ask Yourself |
To help in establishing whether you are participating in
activities constituting spam, ask yourself the following questions:
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(a) |
Are you sending email to non-specific addresses,
such as info@domain.com or
sales@domain.com? |
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(b) |
Have you deliberately falsified your transmission
path information or originating address? |
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(c) |
Are you sending email to mailing lists or
distribution lists, which then send indirectly to various other
email addresses?
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(d) |
Have you imported for use a purchased list of any
type? |
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(e) |
Are you continuing to mail to anyone who has asked
to be deleted from your mailing list? |
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(f) |
Does your email not provide a fully functioning
link to unsubscribe? |
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(g) |
Does you email subject line contain false or
misleading information? |
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(h) |
Have you used a third party’s email address or
domain name without the party’s consent? |
If you answer yes to any of these questions, you are
likely involved in spam activities, and should contact PBO customer support
service at support@myemailmanager.com.
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6. |
Measures to Enforce the Anti-Spam Policy |
Any PBO customer found to be using PBO products or
services for spamming purposes may, at PBO’s discretion, be immediately cut
off from use of all PBO products and services and/or fined US$ 1,000 per
occurrence, with no refund of fees that have been paid.
PBO warns all of its customers when signing up that if
they participate in spamming activities they will be subject to the loss of
PBO services, fines and possible legal action.
PBO has the right to actively review its customers’
subscriber lists and email for suspiciously large broadcasts. If PBO finds
any customers to be spamming, it will issue a warning, and if the activities
are serious enough, PBO will take action immediately. If PBO has any reason
to believe that the customer, despite warning being given, threatens to or
is continuing to send spam, then PBO may take action immediately, including
disabling the customer’s account and/or reporting the customer and the
incident to the proper authorities.
PBO does not attempt to censor any content, nor to
curtail the business of its customers. However, spam activities do not fall
within uses authorized by PBO, and will not be tolerated.
If you believe that you have received spam from or
through PBO’s facilities, please send a complaint from your email account
along with the unsolicited email, with completed header, to abuse@myemailmanager.com.
Please provide any other information that you believe may help us in our
investigation. PBO does not investigate or take any action based on
“anonymous” spam complaints.
PBO supports the efforts of various organizations working
to responsibly eliminate spam activities. However, if an individual has
opted-in to receive email from a customer of PBO, and then falsely or
maliciously files a spam complaint against PBO or its customers, PBO will
cooperate fully with the appropriate agencies to ban the complainant from
use of anti-spam software and the Internet community. |